Shipping & Payment

• All orders are shipped within 48 hours starting from the order confirmation date. This may vary during sales seasons. If for any reason this was not possible, you will be notified by our Customer Service team and you will be given an estimated shipping date.
• Important note* : Remember that delivery times may be affected in times of high volume (such as Black Friday or Christmas)
• If you want to change the delivery address once your order has been placed, it is very important that you contact us immediately. Once your order has been dispatched, we will not be able to modify your shipping information for that specific order.
• Any change of shipping address after your order has been shipped will have an additional shipping fee equivalent to the shipment cost for any given country.
• For all orders shipped to Spain, the selected courier in charge of the transportation and delivery of your order is Envialia. Should you have any comments, questions or suggestions, you can contact their help desk on the following telephone number: +34 902 23 27 27

• Below you will find further details on shipping costs for every shipping country
• For international orders, orders are passed through to international courier companies who take care of air transportation.
• We are not able to ship to PO Boxes

SPAIN (MAINLAND), PORTUGAL & ANDORRA

• Orders over 30€ — FREE SHIPPING
• Orders under 30€ — 3,95€
• Delivery time: up to 72 h (3 business days) from shipping day

BALEARIC ISLANDS

• Orders over 50€ — FREE SHIPPING
• Orders under 50€ — 8,95€
• Delivery times: up to 4 business days from shipping day

EU COUNTRIES

• Orders over 70€ — FREE SHIPPING
• Orders under 70€ — from 3,95€ (France, Germany, UK, Italy and Netherlands)*
• Delivery times: between 2 and 4 business days from shipping day

* Shipping prices vary in other EU countries

UNITED STATES

• Orders over 100€ — FREE SHIPPING
• Orders under 100€ — 15€
• Delivery times - between 4 and 7 business days from shipping day

NON EU COUNTRIES

• Orders over 100€ — FREE SHIPPING
• Orders under 100€ — from 17,29€
• Delivery times: between 4 and 7 business days from shipping day
• Prices may vary depending on your region

Si tienes dificultad para realizar tu pedido o para navegar a través de nuestra web, por favor reinicia tu navegador. Si los problemas persisten, ponte en contacto con nosotros y nuestro equipo técnico te ayudará lo antes posible: info@brivizo.es

• Each and every one of our pieces is carefully prepared in our facilities, so all your orders should arrive in perfect condition. Should this not be the case, please send us an email to
• If you are struggling to complete your order or to navigate through our website, please restart your web browser If the problems persist, contact us and our IT team will help you as soon as posible
• We use special packaging on each and every order that is great when ordering as a gift. All orders include a velvet pouch for each jewel, a soft touch white box and a shiny black envelope

Our accepted payment methods are:

• Credit card, through the payment Gateway from the Spanish bank “Sabadell”, which ensures maximum security on all your transactions
• PayPal, an international payment operator with which you will be able to pay regardless of whether you are a PayPal account holder or not
• Accepted credit cards are VISA, MasterCard, American Express and
  other international credit cards

If you are experiencing any problems with your payment, please try the following:

• Use an alternative credit card
• Use an alternative payment method
• Restart your web browser and try again
• Delete the cookies from your computer or empty your cache memory. After that, try again
• If your problems persist, don’t worry. Get in touch with us by sending an email to info@brivizo.es

• You can pay for the order online: by Credit Card or Pay Pall
• As soon as your order is dispatched, we will send you a confirmation email from which you will be able to track your order. In the event that you are not at the shipping address upon delivery, the courier company will contact you in order to reschedule a second delivery attempt at your convenience.

You can track your order status using the link that you will receive by your e-mail when placing an order. By order number, your e-mail or phone number, you can also find out the delivery status, change the day and interval time. To make changes to the order — contact our delivery service: +34 902 23 27 27

• It is possible to inspect and get acquainted with the completeness of the order only in the presence of a courier. Trying on before purchase is not available.
• It is impossible to return a product of proper quality to the courier after payment.
• We kindly ask you to use the dimensional grid indicated on our website when placing your order.